Customer Focused Communication

Erie Plating Team

We want to make sure you get the surface finishing your need at the right price. We want to take metal finishing concerns off your " worry list ". We do this in two ways: 

1. Goal

Our first goal is to know your needs, upfront, so as to provide you with the best possible finishing experience.

By choosing Erie Plating, you will have the internal metal finishing, know-how of our members, working with you to determine the best, most cost-effective solution. We will continue to use our almost 100 years of experience in metal plating to recommend the best process that meets and exceeds your quality finishing goals, while at the same time, achieve pricing and overall finishing value for you and your customers.

We'll ask questions so that your project, well known to you, becomes well known to us.
We want to make sure we know the entire scope of your finishing needs including incoming packaging as received conditions, special handling requirements tolerance, measurement concerns, masking and racking locations, finishing specifications, testing requirements, final inspection requirement and final packaging for shipment.
Additionally, do you require RoHS compliant finishing?
Do you require 'first article' trial runs before we run and complete the entire quantity received?
When do you need your parts?
Do you have specific shipping and transportation requirements?
Do you have price point targets. which are known at the time of your request for quote?

Our intentions for our customers:

To do things right the first time and make sure you get the surface finishing you need.
If you don't need the extensive testing requirements of the military and aerospace companies, for example, we will be able to reduce costs for you.
We try to gain a complete understanding of your needs, unearthing and hidden requirements early in the process.
As a result, we have developed an extensive quoting and contract review process. Yes, we do ask a lot of questions.
We do that so we can meet your requirements in a timely, cost-effective manner while reducing the number of times we have to call you back for information.
Our interest is discovering your complete and accurate requirements is what differentiate us from other plating companies

2.Goal

Our second goal is to clearly communicate with you about your job and its status.
We aim to make sure you are completely aware of work on your parts. On a daily basis, we email our customers their order and shipment report which notifies our customers of receipt date, quantity, part number and date we plan to ship your parts.

If your part and process status changes, the daily order and shipment report will reflect your order updates.
We have a great team ready and willing to serve you, including Dave Briggs, our President (814.453.7531, X-229).
Contact us today to see how we can serve you!

Request a Quote Today !